Cannot Connect to Alkatronic

I am having issues connecting to the Alkatronic via bluetooth. I have gone through the usual suspects of restarting the unit (numerous times), restarting my phone (numerous times), even uninstalling the app and installing again. Just will not let me connect to the unit. I see firmware 3.1.8 on the unit and then the serial number, but cannot connect.

Finally let me connect to BT, weird